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Learn more about our Collection stages and Legal process

November 24, 2015 16:51
This week I'm going to discuss a bit more about our collection stages, right through to our Legal process that we have here at LCMS. It is important to us that all our clients (old and new) are aware of all our services and how we operate step by step, to help return money that is owed to you in the most efficient and cost effective way. 

LCMS In-House Collection Process 
Once you key in your debtor details on our Client Portal we send out our first letter the following day. This is followed up by a phone call and then if necessary, we issue another letter and another phone call, giving your customer every opportunity to settle the account.
We have a full range of methods to accept payment including taking part payments and setting up scheduled payments.

If this is not successful and if it is a high value account we can do a doorstep collection where we call out to the premises to identify whether the debtor lives there or not and try and receive payment.
 
LCMS Legal Process
At LCMS we have an expert legal team in place along with a panel of extremely experienced solicitors that we use, who can process to the summons stage, if you feel you would like to move non- payers to this route. This progress includes Legal phone calls and we send two Solicitors letters from our office. 
This is included in our small sign-up admin fee and you can send these letters to as many debtors as you wish. Solicitors letters usually build up unnecessary costs and this can be frustrating when you are trying to go through a process to receive a payment that is due to you. 
We have a choice of automatically moving the account onto this process from our In-House process or we can confirm with you prior going down this route. We work alongside you and you are part of every move.

You will be able to see all correspondence and actions through each process on our Client Portal, where you can delegate and communicate with us on any account you wish. 
 
LCMS aim is to achieve the best possible outcome for our clients, and to reach out-of-Court settlements wherever possible. In cases where legal action cannot be avoided, we ensure that the debtor is brought before the Court in the most efficient and cost effective manner.
 
We have the option of sending a Claims Notice at a reduced cost.
 
If you would like more information on our Legal process and what we have to offer please contact Derek our Legal Director on 045 431143 or contact any member of the sales team.
 
It takes 5 minutes to load the details on the Client Portal and within 35 days it will be at 1 of 3 stages:
 
1.Paid
2.Partially Paid
3.Ready to progress to legal, if you wish
 

If you have any queries on our collection process, please do not hesitate to contact a member of our sales team on 087 9632195 (Colin Sunderland), 087 2029067 (Paddy Nolan), 085 8534044 (Siobhan Phillips) or 087 7851526 (Tara Lane). 

Regards,

The LCMS Team